/SKYBFR/ :: SAP Enterprise Support :: #2 EWA Reporting
STEP #1: The customers are recommended to implement EarlyWatch Alerts in their system. The system is set and customized in such a way that it generates automatic reports when something gets broken or out of order.
STEP #2: The company agrees to it. Now their system is connected to Solution Manager, so they can be notified of the system breakage or occurring issues well in advance. This is done with the help of EarlyWatch Alert service – a standard functionality that can be implemented in the framework of Enterprise Support.
STEP #3: EWA Reports start coming up via email.
STEP #4: EWA reports are being analyzed and discussed with customer groups. When necessary, repair and fixing are provided.
STEP #5: So this functionality helps to detect and solve any system issues before they turn to be critical.