/SKYBFR/ :: SAP Enterprise Support :: #3 Technical Monitoring
STEP #1: A user is working and gets a notification in accordance with the filters set for a particular system that a number of dumps has reached the level close to critical. That means the technical team is to get into the case.
STEP #2: The user immediately contacts the technical team and notifies them of the case.
STEP #3: The technical team specialist assures the user that this issue was detected just when it occurred and promises to fix it immediately.
STEP #4: So even before users can notice it, the system errors or dumps are preventively detected and fixed.